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Bits are not returnable unless they have never been inside a horse's mouth. This is for the health and safety of our customers.
If there are signs that the bit has been in a horse's mouth including:
The returned bit will not be eligible for refund.
New, unused bits that have never been inside a horse's mouth may be returned within 60 days of purchase. Thank you for your cooperation.
Most orders over $100 ship FREE to Continental US when you ship to a physical address (no PO boxes). When you choose free shipping, we usually ship via FedEx Ground or USPS Priority Mail. Exclusions to our free shipping policy include:
After entering your shipping address, the website will give you a shipping cost for various shipping methods. You can pick the method that best suits your needs.
Items stocked in our warehouse in Maine usually ship within 1-business day. These items will be indicated by an "In Stock" designation after you select your item. Items stocked at manufactuer's warehouses (designated by a stock status of "Ships in x-y days), may have a delay in shipping as we have to add their processing times to the shipping estimate. Once shipped, items are delivered in 1 to 5 days:
You can open a help desk ticket or call our toll free number - 877-322-7387 if you are on a tight schedule for your item to ensure it will be delivered in time.