Moss Melts Away Leather Cleaner
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FAQ - Frequently Asked Questions
Welcome to our new website!
Q1: What is your free shipping policy?
A1: Most orders over $100 ship free to Continental US States. Exclusions include oversize products, gallons, and whips as well as some other items. Burlingham Sports jumps and arenas ship free.
Q2: What is your return policy?
A2: Return your new, unused items with packaging and tags within 60 days for a full refund. Return shipping is paid by buyer unless the item is designated as having free return shipping promotion.
Free shipping on orders above:
Q3: What are the accepted payment methods?
A3: We accept all major credit cards, paypal, and even allow you to checkout using your Amazon account!
Q4: Do you have a price match guarantee?
A4: We offer price matches on many items including apparel, horse clothing, helmets and more. In order to be eligible for a price match the exact product you want including size/color must be available from retailer. We only price match with US Retailers. The price match will be exact including any shipping costs. No additional discounts or free gifts with be honored with a price matched item.
Q5: When will I receive my order?
A5: Items designated as "In Stock" in their stock status shown after you select color/size, typically ship within 1 business day. Items that are not currently in stock will display a date range in which we expect item to ship. We ship items by FedEX and Priority mail. Depending on your location, expect your in stock order to arrive as quickly as one day for New England customers and 4 days for West Coast customers. If your order contains in and out of stock items, we may hold entire order until all items are available.
Q6: Do you charge sales tax?
A6: We currently only charge sales tax on out of country orders and Maine orders. The sales tax regulations are changing and this will probably change in the future.