Shipping & Returns Policy

At Adams Horse Supply, we strive to ensure a smooth and hassle-free shipping experience. If, at any time, you have a question, please do not hesitate to contact our Aiken store at 877-322-7387.

FREE SHIPPING ON ORDERS OVER $150

• Enjoy free standard shipping on most orders over $150.00.
• Additional shipping charges may apply to the following:
• Orders shipped outside of the Continental United States; Alaska, Hawaii, and/or Canada.
• Any orders with oversized or otherwise restricted items.

RETURN POLICY AND GUIDELINES

Acceptable Return Requirements:

*Adams reserves the right to reject any item(s) that do not meet these requirements.

• Eligible items may be returned up to 30 days from the date of purchase.
• Eligible items must be in new and unused condition, in their original packaging, with tags
  attached.
• All shipped-in returns must include a Return Merchandise Authorization (see below).

Non-Returnable Items:

• Bits, thermometers, and/or any items that are used inside a horse’s body.
• All SALE items
• Special Order items
• Liquids, sprays, gels, and other “consumable” products
• Undergarments
• Burlingham orders

How to return an item:

• Return Merchandise Authorization (RMA) – An RMA must be submitted to initiate the return process. See the “Request a Return” page at adamshorsesupply.com for guidance and processing.
• Return shipping – Unless the item is damaged or there is an error on the order (see below), return shipping charges are the responsibility of the customer.
• Refunds – Once the item is received and determined to meet the above-stated return criteria, a refund will be issued. Please note that refunds may take up to ten business days from the date the return is processed and will only be applied to the original method of payment.

EXCHANGES

• Please contact the Aiken store at 877-322-7387 for assistance with the exchange process
• All shipping charges for exchanges are the responsibility of the customer.

DAMAGED ITEMS OR INCORRECT ORDERS

If your item arrives damaged or if there is an error on your order, please contact us immediately at 877-322-7387. Photos of the damaged or incorrect item will need to be submitted for verification. If deemed acceptable, a free return shipping label will be emailed, and either a replacement will be provided or a full refund issued.

MANUFACTURER WARRANTIES

In the event of a manufacturing defect, photos and a written description of the issue will be necessary to present to the manufacturer for their warranty assessment. Although we are happy to advocate on your behalf, the manufacturer has the final say in all warranty claims.

SHIPPING DELIVERY

Once the order leaves the Adams’ warehouse, an email with tracking information will be sent to the customer. At that time, Adams cannot claim responsibility for the delivery of your package. If you have questions about the status of your shipment, please contact the carrier directly with the tracking information provided.

If you have any questions or need assistance, feel free to contact us at our Aiken store at 877-322-7387! An Adams Team Member would be happy to assist you!

Thank you for shopping with Adams Horse Supply!