Note the return policies below are for purchases made in our retail store or our website. Items purchased on 3rd party sites have their own policies.
Didn't get exactly what you want? No problem, we have a no-hassle return policy. See our return policies below (click the + button to see more details)
Return unused items within 60 Days for a full refund to original payment method
Items must be returned within 180 days of receipt
- Items returned within 60 Days are eligible for a full refund to original payment method or exchange
- Items returned 61 to 181 days after receipt are eligible for exchange or store credit only
Items must be In new condition with packaging and tags
Please return items in new condition with original packaging and tags. Items returned in not like new condition may be rejected or be charged a restocking fee.
Some items are not returnable including tent sale items, custom items and undergarments
Some Items are non-returnable and include:
- Bits once placed in a horse's mouth
- Tent sale items
- Manufacturer's closeouts
- Custom items
- Burlingham Sports items
In most cases, customer is responsible for return shipping costs. Exchanges over $100 are eligible for a free return label
Customer is normally responsible to pay any return shipping costs. Exceptions to this rule include:
- Defective items
- Items sent in error
- Exchanges over $100
Occasionally, we will run a special on an item that we will pay return shipping if the item doesn't work out. These items will have the free return shipping status clearly marked.
We are happy to provide a prepaid return label at our reduced cost for all returns. Cost of return label will be deducted from your refund if you opt to use it.
Taxes may not be refunded on International Orders
Due to the complicated nature of International transactions, we cannot refund taxes on International Order returns in most cases.
We honor manufacturer's warranties on defective items
If you believe an item is defective, please indicate when you open your RMA. Adams honors manufacturer's warranties. Note that if a manufacturer deems your issue is not a defect, we will not be able to refund or replace the item.
Please follow these guidelines to ensure your return is refunded in quickly and in full.
Be sure you return an item within a protective box.
Please do not ship your items back in their packaging only box. For example, tall boot boxes must be placed inside a shipping box. Items with damaged packaging will be subject to a restocking fee.
Return using a shipping method with tracking
Please be sure you have a tracking number and delivery confirmation for your return shipment. We recommend insuring your package.
Please ship return to:
Adams Horse Supplies
Attention: Returns (or Exchanges)
1318 Route 202
Winthrop, ME 04364
Be sure put all relevant items in return
Please be sure you include in the return:
Product in new condition with all packaging and tags
If a free gift was included, it should be returned or the retail price will be deducted from your refund
Expect your refund to original payment method within 3 to 10 days after we receive your return. If you requested an exchange, we will ship the exchange as soon as we can. If the exchange item is not in stock, there may be a slight delay.